A Testimonial: Troubleshooting Google Ads and a BNI Connection
We recently received an unexpected testimonial addressed to the leadership team of Loebig Ink’s professional networking group, Business Networking International (BNI). Kevin Hu of Spa65 Thai Massage & Bodywork sent this heartfelt email expressing his gratitude for the support provided by Brian and the Loebig Ink team in resolving major online issues that were affecting the visibility and bottom line of his new start-up, a high-end Thai massage business based in Potomac, Maryland.
Hi Daniel and Ann [BNI chapter president and vice president],
I would like to express my deepest appreciation and gratitude toward Brian Loebig. I was inducted to BNI yesterday because of him. My Google Ads account suspension issue was fixed yesterday because of him!
For a new business of only 3 months old, having our Google Ads account suspended by Google was devastating because everyone uses Google to search for services. After the suspension, I had a lot of doubts and fears that my business could even survive because there was noticeable foot traffic dropped. After several weeks of frustration interacting with Google Ads support, my realtor introduced me to Brian. I know he is busy. I know he has his life and business. However, he set aside a time very late that same night and troubleshot the issue with me on Zoom. I felt I had hope because someone cared. I felt I had hope because he had many resources, experience and connections. I felt I had hope because I was not alone in this.
After many days of troubleshooting, we made many changes and updates to my website. However, my account was still suspended. He then introduced me to BNI. I realized that I cannot put all my eggs in one basket. I had to get out of my comfort zone and tried different marketing strategies. I truly enjoyed the one to one meetings with BNI members. Our BNI core values really resonated with me – building Meaningful Relationships: Build strong relationships with others.
For three months, pretty much since the beginning, my business runs without Google Ads advertisement. The business is actually running pretty well and I saw revenue growth each month. More and more people from around the DMV area notice our business.
Three weeks ago, while troubleshooting my website performance issue, I found out that my website was hosted in Thailand! I contacted my Thai web designer to move the content to the US based servers but didn’t hear back for many weeks. Once again, I reached out to Brian for help. He did his magic and voilà, my website’s slowness issue was fixed! At that instant, I appealed my Google account suspension to Google Ads support and voilà, my Google Ads account was restored! I couldn’t believe my eyes when I saw the news. My wife and I hugged each other and cried for 5 minutes. These three months of struggling and hard working with Google Ads were finally over all thanks to Brian’s support and members from BNI.
As a new BNI member, I want to share this testimony with you the leadership team and hopefully you can share my story to other members and visitors.
Thank you.
Kevin Hu
Spa65 Thai Massage & Bodywork
Thank YOU, Kevin Wu! We appreciate the positive feedback.
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