comm100 logo Comm100 Live Chat
http://www.comm100-2.com

What it is:
Comm100 Live Chat is a professional tool that allows instant online communication between website vistitors and businesses, helping to promote sales and improve services.

How we use it:
We found this software after doing a Google search on live chat software. We were not initially planning to use a “free” product since we have had less than desirable experiences with free versions of meeting software. (side note: We currently use fee-based versions of GoToMeeting and GoToWebinar by Citrix which work very well.) But, we decided to experiment with Comm100 since we saw good reviews and our clients are always interested in free products that perform well.

The software has a desktop client version as well as a full-functioning web-based version. We opted for the web version since our support team, i.e. ‘operators,’ are from different cities and are often using more than one computer. One of the important differences between a meeting-type software and Comm100’s live chat is that there is no java applet, visitor download or plug-in needed to make it operational. All that is needed is a browser with an internet connection. The software works on iPhone, BlackBerry, and other Java-based platforms as well.

comm100a1 The setup is fully customizable and can be branded with graphics unique to each website that we support with the software. We initially installed Comm100 Live Chat on the www.criminalthinking.net site, but shortly thereafter installed it on LoebigInk.com. An unlimited number of websites can be monitored and supported by the same window/interface. The admin web panel lets us know which website a client is visiting. (See Current Page column in the image to the right) and an “Info” tab (below) shows details about each visitor:

Other features include a “knock knock” sound when someone enters a page, that has the chat box installed and a phone ring when someone requests a chat. The software has the ability to invite someone who is on the website to a chat by popping up an additional custom image that floats across their screen and we can easily switch from a text chat to a live voice discussion.

All this for free and we actually were able to speak with a live tech support person from Comm100 who answered all of our additional questions AND they sent us a followup message asking if we needed anything else! Five stars! With service like this Comm100’s customer base will continue to grow rapidly

Specifications:

Server Side
No matter if you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technologies, you can fully integrate Comm100 Live Chat into your web site.

Client/Visitor side
Comm100 Live Chat supports all major browsers on all major operating systems, including IE, Firefox, Safari, Opera, Chrome on Microsoft Windows, Linux, Mac OS and so on.

Cost:

The Comm100 Live Chat software is 29.95/mo. There is currently, as of 5/23/2012, an enterprise version is available for purchase and includes removal of Comm100 branding, includes post-chat customer ratings, department routing, intelligent auto invitation, advanced performance reports and more.

Full Disclosure:

We do not make any money or referral bonuses for reviewing or recommending this product. However, since we use and recommend this software, we are participating in Comm100’s partner program through a reciprocal web page. The reciprocal web page we developed for Comm100 is here.

Additional Screen Shots:
Live Chat hover button
comm100 live chat speech bubble

Pre-chat window
comm100 pre-chat window

Live Chat window
comm100 love chat window

What People Are Saying

“Brian is very professional and knowledgeable, but most of all I liked the fact that he did not overwhelm me with suggestions; instead, he motivated me with a "small attainable goals" approach. The tasks he gave me to complete were simple but they made a huge difference in my business and the results are incredible. As a business consultant and a social media guru, he has an invaluable wealth of knowledge to share. ”

Precious Turner, Consultant

“Working with Brian has been one of if not my favorite working relationships. We first met when I started as the marketing director at Bethesda Blues & Jazz. Brian's company, Loebig Ink helped immensely with marketing support in relation to SEO, a new website relaunch, social media & email management, and in depth monthly analytical reports. ”

Cooper London, Marketing Director

“Brian Loebig is a genius at web development, online social networking, and many other Internet solutions. He has provided services for my own business and a significant number of my clients. Brian is personable, professional, and gets the job done. I have never had any issues with his work and often recommend his services to my most valued customers. ”

Ted Tyree - Chief Technology OfficerTheWebSiteParkingLot.com

“Loebig Ink has been a huge help to me and my business. First I had a website designed by professionals and he made it shine, improved my SEO with fantastic results, and then I designed my own website from scratch which he then did it all over again. Works diligently to make sure everyone is successful, and he truly is a master of collaboration. I can't thank Brian enough for his hard work at helping me make sure I was a success from my efforts on the web. ”

Dr. Justin Klein, Got Your Back Total Health

““Recently I had the opportunity to work with Brian on the Partners in Performance Excellence (PiPEX) website. I have worked with several website designers in the past, and by far Brian offered the best product at a reasonable price. His customer service is excellent, putting the needs of our non-profit first. He delivered a visually appealing site, trained us to update content quickly and easily ourselves, and supports enhancements outside our expertise quickly. I would hire Brian again without hesitation and look forward to working with him in the future.” ”

Melinda Manente, Lean Implementation Coordinator, Intel Corporation

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